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By mail:
Texas State Board of Plumbing Examiners
P.O. Box 4200
Austin, Texas 78765-4200


Physical address/location of office and exam center:
929 East 41st St., Austin, TX 78751

(You must use the above physical address for deliveries or overnight shipments)

 Contact us via email at:

ADDRESS UPDATES may be made via email. However, for faster service, see the steps below to become an online customer and change your address using the online system. You may visit the online services section of our website at:  https://vo.licensing.hpc.texas.gov/datamart/login.do

The first step to changing your address is to register for a secure online account through the online system using the link above. Please note that the online system link will open in a new window. You will need a valid email address to register for your secure online account. The email address you register will become your User ID. The registration of your email address and creation of an online user account is a one-time only process. Your online account can be used for most processes related to your license or registration.

Send requests for address or phone number updates via email to:  addressupdate@tsbpe.texas.gov

You must include in the email request, your full name as it appears on your license or registration card, license/registration number with rank, current address of record and date of birth along with your new address and/or telephone number.  For security reasons your information will not be updated until you furnish the above information with your request.

Send formal complaints to: complaints@tsbpe.texas.gov

Send general questions or concerns and requests for online help to: info@tsbpe.texas.gov

IMPORTANT  Send insurance certificate renewals to: insurance@tsbpe.texas.gov

NOTE: DO NOT SEND ACORD OR ANY INSURANCE FORMS VIA FAX

Note: So that we may provide the best service possible, we ask that you submit certificates of insurance (COI) directly to the email address listed above only. Multiple submittals of the same certificate to more than one of our addresses will slow the processing of all certificates. Please allow up to 10 business days for processing. A current certificate of insurance form is available from our website at:  https://vo.licensing.hpc.texas.gov/datamart/login.do

Send requests to receive our newsletter and other important information to: news@tsbpe.texas.gov. Open meeting agendas are posted on our website in addition to being published in the Texas Register. Board meetings are held quarterly, while committee meetings are held as necessary. Newsletters are sent out as needed.

Send Open Record requests to: open.records@tsbpe.texas.gov

NOTE: Downloadable license and registration files are available free of charge from our website at:

             http://www.tsbpe.state.tx.us/license-files.html

RENEWAL questions may be sent via email to: renewals@tsbpe.texas.gov

A replacement renewal form may be requested at the above address. Questions regarding renewals in progress can also be sent to the above address. Please send your full name as it appears on your license or registration card, license/registration number with rank, and your address of record with your request. Renewal forms are only sent to the address of record on file at the time of the request. For faster service, see the steps below to become an online renewal customer.

Note: You may renew your license and/or registration and apply for new licenses and registrations online, by visiting the online services section of our website at: http://www.tsbpe.state.tx.us/online-renewal.html 

The first step to renew a license or registration online, is to register for a secure online account through the online system using the link above.  Please note that the online system link will open in a new window.

You will need a valid email address to register for your secure online account. The email address you register will become your User ID. The registration of your email address and creation of an online user account is a one-time only process. 

By fax to all departments except Complaint/Enforcement at
:
(512) 450-0637 Please do not send certificates of insurance via fax.


By fax to the Complaint/Enforcement Department at:
(512) 302-5090 Please do not send certificates of insurance via fax.

 

By telephone via department extension:
Austin Local Main Number (512) 936-5200

Toll Free Number (within Texas)

(800) 845-6584

Please allow at least 30 days after submitting your application before calling our office to check the status of new Apprentice registrations or examination applications. If your new Apprentice registration application has been processed, your new Apprentice registration number can be located by performing a search using the full name you supplied on the application. If you find your new number, then your card is in the mail and you should receive the card within a few days. The address shown on the screen with your new registration number is where the card will be mailed. If needed, please see email contacts above regarding address updates. Please search here before you call:

https://vo.licensing.hpc.texas.gov/datamart/mainMenu.do;jsessionid=IIa0p-C0PxKRC9oDZyWuWIQQ.i-
798b01e7
Click on the Public Search button to the right of the page that opens from this link

Initial Apprentice Registration processing and information ext. 65223
License Renewal Information ext. 65248
Certificate of Insurance (COI) Renewal Information ext. 65203
Complaint/Enforcement Information ext. 65249
Examination Department ext. 65232
Enforcement Information ext. 65249
License Law/Board Rule/Compliance ext. 65202
Open Records Requests ext. 65239 or 65202
Accounts Payable ext. 65222
Code Information ext. 65221

Agency Administration:
Executive Director - Lisa G. Hill (512) 936-5233
Executive Assistant - Cristabel Bodden (512) 936-5226
Director of Enforcement - Steve Davis (512) 936-5221
Veteran's Liaison - Alex Rosenthal (214) 415-6697
   
Legal Department  
Eleanor D'Ambrosio
Staff Attorney
(questions regarding Administrative Penalty cases)
(512) 936-5239
   
John Lawson
Staff Attorney
(questions regarding applicants with past criminal convictions)
(512) 936-5202
   
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